House Rules
Check In between 5 and 7 PM, check Out between 7 and 11 AM.
Check on arrival whether everything is in order, if not, do notify us by e-mail (info@dekleinemote.be).
Smoking is not allowed anywhere inside any building.
Lighting a fire is only allowed in BBQ and fire pit.
Sort garbage in the provided waste bins
- Plastic, metal, beverage cartons in blue bags
- Paper and cardboard
- Organic waste
- Glass
- Residual waste (brown bags)
The landlord is responsible for the final cleaning, but the tenant will leave the holiday accommodation broom clean. This also means: putting everything back in its place, oven and bbq cleaned, fridge and freezer empty and clean. We understand that the last dishwasher was not emptied.
No bicycles in the Guest House, there is a bicycle rack outside the Guesthouse and in the carport. There is a garden hose on the side of the Guest House for cleaning your bike.
Do not charge your electric car, this ‘service’ is not included in the price.
Except for Full House guests:
- use of kitchen not allowed.
- peace and quiet between 10:00 PM and 08:00 AM.
- pets are not allowed, with exception for assistance (service) dogs.
House rules for pets:
- clean paws and wipe before entering the house;
- never allowed in bed- and bathroom, not allowed on the furniture;
- not be left alone in the Guesthouse;
- clean up mess;
- remember to bring leash, bed, bowl & food; the yard is not fenced.
Safety warnings
Guests are warned of the following risks:
- risk of slipping on the wet terraces at the guest house and play barn;
- garden s not fenced;
- pond is not fenced.
Terms and Conditions
When booking at De Kleine Mote you enter into a rental agreement and you accept these terms and conditions. Deviation is only possible if the landlord agrees in advance and in writing.
Booking order and payments
Each booking is handled by the landlord within 3 days. The landlord has the right to refuse a booking. If the booking is confirmed, the rent must be paid within 7 days after receipt of the confirmation. In the event of non-payment or late payment, the lessor can cancel the booking.
Rental price
In addition to the rent, the rental price also includes tourist tax, kitchen-, bed- and bath linen, final cleaning, wireless internet and normal consumption of water, electricity and gas, VAT.
Excessive consumption can be charged at the rates applicable at that time. In the event of an exceptional increase in energy prices, the landlord can still charge a surcharge for energy consumption. This surcharge, if applicable, will be communicated before the start of the stay.
Charging electric cars is not allowed without prior notification to the landlord. In the event of non-compliance, a fixed amount of €50 will be charged.
Cancellation
Cancellation by the tenant:
- up to two weeks before arrival, the full amount will be refunded;
- up to 48 hours before arrival, half of the amount will be refunded ;
- no refund will be made if tenant cancels in the last 48 hours or in case of ‘no show’.
Cancellation by the landlord:
all payments will be refunded to the bank account number used by tenant when booking. Tenant cannot claim any other form of compensation.
Liability
Landlord
The landlord is not liable for theft, loss or damage of or to the goods of the tenant.
The landlord is not liable for injury of any kind to the person of the tenant incurred during or as a result of the stay (indoor or outdoor).
The landlord is not liable for malfunctions in the service or defects in services provided by third parties.
If the holiday accommodation shows a defect, the landlord will try to remedy this as quickly as possible. However, defects do not give rise to any form of compensation or refund of rent.
Tenant
The Holiday Accommodation must be occupied by the tenant, his co-tenants or his visitors with the required care and diligence, taking into account the tranquility of the environment.
The tenant is responsible for the holiday accommodation and its contents.
Complaints related to the inventory and existing damage are accepted up to 4 hours after check-in.
The tenant is liable for all damage caused during his stay, regardless of who caused this damage. The tenant will report damage or breakage at the latest upon departure.
The inspection of the holiday accommodation is done by the landlord during cleaning; only then can the landlord determine unreported damage, loss or breakage. If damage is discovered after departure, tenant will have to accept the determination by the landlord.
In the event of damage, the tenant will be requested to compensate within a week after notification.
The tenant is requested to be insured for damage to third parties such as liability insurance (family insurance). The tenant can check with his insurance agent whether his legal liability for a fire caused by him in a holiday home is insured.
House Rules
The house rules are an inseparable part of the rental agreement and must be strictly observed.
Arrival and departure
The tenant will respect arrival and departure times.
Maximum number of persons / Extra persons
It is not allowed to occupy the house with more than the stated maximum number of people (6 people). Children less than 2 years old are not counted, but must be mentioned in advance.
If the maximum number of persons is exceeded, the rental agreement will be dissolved by operation of law and tenant will be refused access to the holiday accommodation without entitlement to any refund.
If, without the landlord’s permission, additional people come to stay in the holiday home, a claim of 25% of the rent per additional person immediately arises. Subletting is not allowed.
Cleaning
The landlord can invoice extra costs if the tenant does not leave the holiday accommodation broom clean; this also means: putting everything back in its place, oven and bbq cleaned, fridge and freezer empty and clean.
Privacy & GDPR
Under no circumstances will personal data be passed on or sold to third parties. When booking, the booker agrees that the landlord collects his personal data and contacts him in the future with a view to a future booking of the holiday accommodation.
Disputes
Belgian law is applicable to the rental agreement. Any disputes that cannot be settled amicably will – given the location of the holiday accommodation – be submitted to the court district of West Flanders, division Ypres.